1. Who We Are and How to Contact Us
This Privacy Policy explains how Talverihotelhouse Pty Ltd collects, uses, stores, discloses and protects personal information when you use this website, submit an enquiry, request accessibility assistance, communicate with guest support, or otherwise interact with our hotel and physical casino services.
For individuals in the European Economic Area, the United Kingdom or Switzerland, we act as the controller of personal data for the processing described in this policy unless another entity is expressly identified. Australian privacy obligations may also apply, including relevant principles under the Privacy Act 1988 (Cth), where applicable.
2. Scope of This Policy
This policy applies to personal information collected through this website, correspondence, telephone enquiries, guest support interactions, event enquiries and other direct communications connected with Talverihotelhouse. It does not govern third-party websites, booking platforms, payment providers or services that publish their own privacy notices.
The website is intended to provide information about a physical casino hotel and facilitate general enquiries. It does not offer online gambling, online wagering accounts, digital casino deposits or remote game play.
3. Personal Data We May Collect
The categories of personal data we collect depend on how you interact with us. We seek to collect only information that is reasonably necessary for a stated purpose.
- Identity and contact data: name, email address, telephone number, postal address and preferred contact method.
- Enquiry data: the subject and content of your message, requested dates, accommodation preferences, event details, accessibility needs and other information you choose to provide.
- Technical data: IP address, browser type, device type, operating system, approximate location derived from IP, referring page, pages viewed, timestamps and diagnostic information.
- Consent and preference data: privacy choices, cookie settings, communication preferences and records of consent or withdrawal.
- Service and correspondence records: communications with our staff, complaint records, support requests and actions taken to resolve an enquiry.
- Security data: information reasonably required to protect the website, detect misuse, prevent fraud or investigate a security incident.
Please do not submit payment card details, government identification numbers, health records or other highly sensitive information through the general enquiry form. Where accessibility assistance is requested, provide only the minimum information necessary for us to understand and respond to the request.
4. How We Collect Personal Data
We collect personal data directly from you when you complete a form, contact us, make a request or communicate with our staff. We also collect limited technical data automatically through essential server logs and, where permitted by your consent, optional analytics technologies. We may receive information from a person acting on your behalf, such as an event organiser or travel coordinator, where that person confirms they are authorised to provide it.
5. Purposes and Legal Bases for Processing
Where the GDPR or UK GDPR applies, we process personal data only when a recognised legal basis is available. The applicable basis depends on the purpose and context.
- Responding to enquiries and taking pre-contractual steps: processing is necessary to answer questions, assess service availability and take steps requested before a possible booking or service arrangement.
- Providing and administering services: processing may be necessary for performance of a contract or to manage a requested hotel, event or guest service.
- Legal obligations: processing may be required to comply with law, regulatory requirements, record-keeping duties, lawful requests or dispute procedures.
- Legitimate interests: we may process limited data to secure the website, improve service quality, prevent misuse, maintain business records, manage complaints and establish or defend legal claims, provided those interests are not overridden by your rights.
- Consent: optional cookies, certain communications and any processing explicitly presented as optional rely on consent. You may withdraw consent at any time without affecting earlier lawful processing.
- Vital interests: in rare circumstances, processing may be necessary to protect a person from serious harm.
6. Cookies and Similar Technologies
The website may use essential cookies or local storage required for security, accessibility, navigation and remembering privacy choices. Optional analytics or preference technologies will not be used where consent is legally required unless valid consent has been obtained. Detailed information, including available controls, appears in the Cookie Policy.
You can adjust browser settings to block or delete cookies. Blocking essential storage may affect functionality, including the ability to remember privacy choices or maintain secure interactions.
7. Disclosure of Personal Data
We do not sell personal data. We may disclose limited personal data to carefully selected service providers that support hosting, security, communications, form handling, professional advice or business administration. Providers may process data only under documented instructions and must apply appropriate confidentiality and security measures.
We may also disclose data where required by law, court order or lawful authority; to protect rights, safety or property; to investigate suspected misuse; in connection with a corporate restructuring; or with your explicit direction. We require any recipient to receive only the information reasonably necessary for the relevant purpose.
8. International Transfers
Some service providers may process personal data outside Australia or outside the country in which you are located. Where the GDPR or UK GDPR applies and data is transferred to a country without an adequacy decision, we use an appropriate transfer mechanism, such as approved standard contractual clauses, together with supplementary safeguards where necessary. You may contact us for information about the relevant safeguard, subject to lawful confidentiality restrictions.
9. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining service records, meeting legal obligations, resolving disputes and enforcing agreements. Retention periods are assessed by considering the nature and sensitivity of the data, the risk of harm, legal limitation periods and whether the purpose can be achieved using less data.
General enquiries are ordinarily reviewed for deletion or anonymisation when they are no longer needed for follow-up or record-keeping. Security logs are retained for a limited period consistent with incident detection and investigation. Consent records may be retained for as long as necessary to demonstrate compliance.
10. Security Measures
We apply reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or destruction. Measures may include access controls, secure configuration, software updates, data minimisation, staff confidentiality obligations, backup procedures and incident response processes.
No internet transmission or storage system is completely secure. You should avoid sending confidential information through unencrypted channels and contact us promptly if you suspect unauthorised use of your information.
11. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent and information about processing. You may also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.
- To exercise a right, contact privacy@talverihotelhouse.com and describe your request clearly.
- We may request proportionate information to verify identity and protect personal data from unauthorised disclosure.
- We normally respond within the period required by applicable law. Complex or multiple requests may require a lawful extension, in which case we will explain the reason.
- Rights are not absolute. A request may be limited where an exemption applies, legal retention is required, or another person’s rights would be adversely affected.
- You may lodge a complaint with the Office of the Australian Information Commissioner or, where the GDPR applies, with the supervisory authority in your country of residence, work or the alleged infringement.
12. Automated Decision-Making and Profiling
The website does not use personal data to make solely automated decisions that produce legal or similarly significant effects. We do not use enquiry data to determine gambling outcomes, credit eligibility or automated access to the physical casino floor. If this changes, we will provide the information and safeguards required by applicable law before the processing begins.
13. Children and Age-Restricted Services
This website is directed to adults seeking information about hotel and event services. Participation on the physical casino floor is restricted to persons aged 18 and over. We do not knowingly use the website to collect personal data from children for casino participation. If you believe a child has provided personal data without appropriate authority, contact us so that we can assess and delete it where required.
14. Accuracy, Data Minimisation and Your Responsibilities
Please provide accurate and current information and update us if relevant details change. Do not provide personal information about another person unless you are authorised to do so and have directed that person to this policy. Use the enquiry form only for legitimate requests connected with Talverihotelhouse services.
15. Complaints and Dispute Resolution
We encourage you to contact us first so that we can investigate and attempt to resolve a privacy concern. Include sufficient detail to identify the interaction and the outcome you seek, but do not send unnecessary sensitive data. We will acknowledge the complaint, assess the relevant records and provide a response within a reasonable period or the period required by law.
If you are not satisfied, you may complain to the Office of the Australian Information Commissioner. Individuals in the EEA or United Kingdom may also complain to the competent data protection authority.
16. Changes to This Privacy Policy
We may update this policy to reflect changes in law, technology, services or processing practices. Material changes will be presented prominently where appropriate. The date below indicates the latest revision. Continued use of the website after an update does not replace any consent that is legally required.
Last updated: 31 July 2026
15. Privacy in the Casino Hotel Context
Our casino hotel applies the same data-minimisation and confidentiality standards to every guest enquiry, whether it concerns accommodation, accessibility, events or visitor services.
When a guest asks about casino access, we use the information supplied only to answer the request, provide relevant operational guidance and maintain an appropriate service record.
Information collected for casino hotel assistance is not used to create an online wagering profile or to facilitate remote gambling activity.
The physical casino may be subject to separate security, identity-verification or regulatory procedures that are explained at the relevant point of collection.
Casino guest correspondence is accessible only to personnel who need it for support, security, legal compliance or complaint handling.
Any casino-related personal data is retained only for a documented purpose and is deleted or anonymised when that purpose and any applicable legal period end.
Questions about casino privacy practices may be directed to the privacy contact listed in this policy.
Return to the Website
Use the button below to return to the Talverihotelhouse homepage or contact the guest support team for a general service enquiry.